Terms & Conditions

Who are we?

Amigo is a business name of Core Communication Retail Limited, a company registered in England and Wales at 956 Buckingham Avenue, Slough, SL1 4NL, Company Registration Number 8301089 (“we” or “us”).

What does this agreement cover?

1. We provide eSIM profiles and mobile data services (“Services”).
2. These terms were made available to you before you purchased our Services. By using our Services you agree to these terms and applicable data service plan (Plan) terms.

3. Some of our mobile network operators have their terms and conditions for end users, which apply to specific Services. You can view these terms and conditions on their respective websites:

   EE:
   Pay as you go / Contract Information
   Network
   Privacy Policy

   Three:
   Terms & Conditions
   Privacy Portal
   Roaming (Pay As You Go)

Your responsibilities

1. You agree that when using our Services you will:

   1. Comply with the law;
   2. Not engage in any action that is abusive, illegal, or fraudulent or that causes the network to be impaired or damaged;
   3. Only use the Services for personal use;
   4. Not resell the Services nor use the Service in connection with any mobile gateway; and
   5. Ensure that your mobile device is eSIM compatible, network-unlocked, and meets required UK technical standards.

Using your Services

1. Your Services will operate only after you:

   1. Purchased a Plan;
   2. Installed the eSIM and the eSIM has connected to a network in a country for which you have bought a Plan.
2. Your Services do not allow you to make calls or access emergency services.
3. You have no right to a number associated with your Plan; it may be withdrawn or updated without notice.

Your Plan

1. Plans are activated and paid via the Amigo app.
2. They are valid for stated days and data. Renew before data expires to avoid service loss.
3. Auto renewal is available; you can cancel in the app. Changes apply if made 24 hours before expiry.
4. Data usage is rounded up to the nearest kilobyte. It expires if the plan ends.
5. Streaming, tethering, and heavy downloads use data faster.
6. You’re responsible for all usage, even by others.
7. Top-ups reset usage and speeds.

8. Some activities like tethering may be restricted by the Fair Use Policy.

9. Network conditions affect availability, speed, and coverage.
10. We are not responsible for outages caused by network providers.
11. Violations may reduce your speed or suspend services.

Paying for your Plan

1. Prices include VAT and are charged in GBP.
2. No refunds for incompatible or locked devices.
3. No refunds for unused data after expiry.
4. Plans and pricing are updated regularly.

Your privacy and data

1. See our Privacy Notice and Policy for details on data use.

Limits on our liability to you

1. We are not liable for faults or misuse not caused by us.
2. We are not liable for indirect losses, such as business interruption or lost profits.
3. We may seek reimbursement for misuse damages.
4. We are liable for death/personal injury caused by negligence, and where otherwise required by law.
5. Consumers may have rights if misled. Visit Citizens Advice for more info.

How are disputes resolved?

1. See our Complaints Policy for dispute handling.
2. Alternative dispute resolution is handled by Ombudsman Services.
3. English law applies. Disputes will be resolved in English courts.

Other terms

1. Not enforcing a right does not waive it.
2. Invalid provisions do not affect the rest of the contract.
3. We may assign our rights with notice. You cannot assign yours without our consent.