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Terms & Conditions

Who are we?

Amigo is a business name of Core Communication Retail Limited, a company registered in England and Wales at 956 Buckingham Avenue, Slough, SL1 4NL, Company Registration Number 8301089 (“we” or “us”).

What does this agreement cover?

We provide eSIM profiles and mobile data services (“Services”).These terms were made available to you before you purchased our Services. By using our Services you agree to these terms and applicable data service plan (Plan) terms.

Some of our mobile network operators have their terms and conditions for end users, which apply to specific Services. You can view these terms and conditions on their respective websites:

O2
Roaming (Pay As You Go)
Terms & Conditions
Privacy Policy

Three:
Terms & Conditions
Privacy Portal
Roaming (Pay As You Go)

EE:
Pay as you go / Contract Information
Network
Privacy Policy

Your responsibilities

  1. You agree that when using our Services you will:

    1. Comply with the law;
    2. Not engage in any action that is abusive, illegal, or fraudulent or that causes the network to be impaired or damaged;
    3. Only use the Services for personal use;
    4. Not resell the Services nor use the Service in connection with any mobile gateway; and
    5. Ensure that your mobile device is eSIM compatible, network-unlocked, and meets required UK technical standards.

Using your Services

  1. Your Services will operate only after you:
    1. Purchase a Plan.
    2. Install the eSIM and it connects to a network in a country covered by your Plan.
  2. Your Services do not allow you to make calls or access emergency services.
  3. You have no right to a number associated with your Plan; it may be withdrawn or updated without notice.

Your Plan

  1. Plans are activated and paid via the Amigo app.
  2. They are valid for stated days and data. Renew before data expires to avoid service loss.
  3. Auto renewal is available; you can cancel in the app. Changes apply if made 24 hours before expiry.
  4. Data usage is rounded up to the nearest kilobyte. It expires if the plan ends.
  5. Streaming, tethering, and heavy downloads use data faster.
  6. You’re responsible for all usage, even by others.
  7. Top-ups reset usage and speeds.
  8. Some activities like tethering may be restricted by the Fair Use Policy.
  9. Network conditions affect availability, speed, and coverage.
  10. We are not responsible for outages caused by network providers.
  11. Violations may reduce your speed or suspend services.

Paying for your Plan

  1. Prices include VAT and are charged in GBP.
  2. No refunds for incompatible or locked devices.
  3. No refunds for unused data after expiry.
  4. Plans and pricing are updated regularly.
  5. Refunds are only considered within 30 days of purchase and require a valid reason..

Mobile Terms of Service

The Amigo eSIM mobile message service (the "Service") is operated by Amigo eSIM (“Amigo eSIM”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Amigo eSIM’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Amigo eSIM through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, data allowance, and other marketing offers (e.g., cart reminders, seasonal coupons).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Amigo eSIM. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Amigo eSIM or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Amigo eSIM mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Amigo eSIM or email help@amigosim.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice

Your privacy and data

See our Privacy Notice and Policy for details on data use.

Limits on our liability to you

  1. We are not liable for faults or misuse not caused by us.
  2. We are not liable for indirect losses, such as business interruption or lost profits.
  3. We may seek reimbursement for misuse damages.
  4. We are liable for death/personal injury caused by negligence, and where otherwise required by law.
  5. Consumers may have rights if misled. Visit Citizens Advice for more info.

How are disputes resolved?

  1. See our Complaints Policy for dispute handling.
  2. Alternative dispute resolution is handled by Ombudsman Services.
  3. English law applies. Disputes will be resolved in English courts.

Other terms

  1. Not enforcing a right does not waive it.
  2. Invalid provisions do not affect the rest of the contract.
  3. We may assign our rights with notice. You cannot assign yours without our consent.